UDR Resident

Difficult to find what you need and the billing screen is confusing. I was locked out of my account for no apparent reason. Told they "deleted" my account and I needed to create a new one. Finally get signed in and all my payment/account info is still there... nothing was deleted or even reset. Email about the updated app is also a lie. Nothing has changed except the obvious sign on glitch. This app is trash and the only way to pay rent or put in maintenance requests etc.

It won't give me the option to update. Why do you make everything so complicated? I have spent more time in trying to get it to work and getting no positive results when you could do it faster the old fashioned way. Instead of spending so much money in a new app, why don't you take care of other things, like regularly washing the outside windows, updating the balconies, have 2 people working in the office so when one person has to be away from the office there is always someone there to assist

The app won't let me forget password . Doesn't send to my email . I have used the same pw and email for 2 years and now it doesn't even register . The website is worse cuz you can't pay rent on there so no backup and it forces u to use the app . So fix this asap